Customer Service



After ordering online, you will receive an email confirmation containing your order details.

Orders are generally shipped within 1 business day. If a delay is expected we will attempt to contact you via phone or email.

If you wish to query a delivery please contact us at

For our order policies please click here



Refund & Returns Policy


Due to the nature of our goods, returns can only be accepted on unused items still in their original packaging unless delivered faulty.

To request a return, please email us at within 1 week of receiving goods. Upon approving a return request we will provide information on how to return items (dependant on item type and location).

All products must be returned in their original condition. All return postage / freight and insurance costs are to be paid by the buyer unless otherwise agreed in writing.



Product availability


While we aim to provide accurate stock information at all times, on occasion quantities can be incorrect due to breakages, supply errors and other warehousing factors. When an item listed as in stock cannot be shipped, you will be provided with available options via email. 

While such errors are rare, we reserve the right to cancel orders due to incorrect stock or pricing information. In these circumstances full refunds will be provided.



Security Policy


Lil Treasures uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants,providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Webexplore Retail or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, furtherprotecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Webexplore Retail.
For more information about eWAY and online credit card payments, please visit