How long will it take to receive my order?
Orders for in-stock items are shipped same day when ordering before Midday Sydney time on a weekday. Or next business day for orders placed after Midday.
If you receive a backorder notice for any item, this will delay your delivery. Backorders are generally dispatched within 1 week however if for any reason there is a further delay we will notify you via email.
If an item in my cart says it will be backordered, will you ship in-stock items straight away?
Generally, no however if there is an extended delay on your backorder you may request the remainder of your order to be shipped. Please contact us to arrange.
What does it mean if an item says Out of stock and won’t allow me to add to cart?
Either the item has been discontinued and is waiting to be removed from our site, or there is an extended delay and we do not know when it is due back in.
I have a coupon code. How do I use it?
Simply add your items to the cart as normal. Once on the cart page click ‘Apply Discount Code’ and enter your code here.
What payment methods do you offer?
We accept instant payment via VISA, Mastercard, AMEX, Paypal, and Afterpay.
(Zippay is currently not available but will be back shortly
We can also except payment via EFT however this will slow the order process down as we cannot ship your order until payment has cleared into our account. Please allow an additional 2-4 business days after making payment for dispatch.
How does Afterpay work?
Afterpay is a simple to use ‘Buy now pay later’ system. For detailed information click here.
Afterpay is available on orders over $50 and under $800.
How much is delivery?
We offer flat rate shipping depending on your state. Click here for pricing.
How long does delivery take?
Delivery times vary according to your location.
All orders are shipped from our warehouse in Smeaton Grange NSW (We NEVER drop ship).
We ship via Australia post. Once your parcel has been dispatched you will receive a tracking number via email to track your parcel through Australia post.
If you live within the Sydney Metro area, you will also be offered Express post.
Can I pickup?
Yes. We are located in Smeaton Grange (Narellan) NSW 2567. Opening ours are Monday-Friday 9am-5pm. (Closed public holidays)
If your state is NSW in your shipping address, you will have the option for Pickup. If this is selected, you will receive ca Text message once your order is picked and ready to go.
How safe is your delivery service?
We ship all orders SIGNATURE REQUIRED. This means that Auspost will not leave your parcel unattended, however Australia Post now sends Text messages to customers allowing you to opt for ‘Safe Drop’. We DO NOT recommend opting for this service. By doing this, you authorise the delivery driver to leave your parcel on your property if you are not home. If you do opt for this we cannot be held responsible for missing / damaged parcels once it has been determined delivered by Australia post.
How do you prevent damage in transit?
We understand that many of our customers are avid collectors. Due to this we aim to ensure even the packaging of your product arrives in top condition. Not just what’s inside. We use bubble wrap and various other void fills to ensure your items arrive safe.
We have special thicker than normal boxes that we use for individual Pop! Vinyls and our DOA rate is extremely low.
What happens if my item arrives damaged?
If you do experience damage in transit, we ask that you send a photo of the damaged item to us for assessment. Once received we will organise replacements / refunds as necessary.
What does it mean if an item in my cart says it will be backordered?
This means we are currently out of stock, but we have more on its way. Generally, backorders are still dispatched within a week however if we expect it to be longer you will receive an email notifying you and providing options to wait, amend or cancel your order.
Items currently experiencing longer than normal wait time are advised on the bottom of the cart page.
How can I track my parcel?
Your parcel can be tracked via the Australia post website at: auspost.com.au/mypost/track/ Simply enter the tracking number provided to you via email.
Please note due to our local Australia post business hub experiencing such high volumes, parcels are occasionally not scanned by Australia post as they pass through. If you track your parcel, and it shows as not picked up, please do not be alarmed. This does not effect the estimated delivery times. If you do still have concerns please contact us.
How do I find out about discount offers and new products?
To keep up with the latest discount offers we recommend you follow us on Facebook.
We also operate a few Facebook groups. These are designed so you only see posts on the products that you are interested in.
Where are you located?
Our address is : 15/160 Hartley Rd, Smeaton Grange, NSW 2567 (only a minute from Narellan Town Centre)
Please note: As we stock over 8000 items online and only have a small store, we display a very small portion of our ranges. We suggest you look through the website first so you know which items you would like to look at. We can then bring them out for you to inspect before you purchase.
What are the store opening hours?
Our Smeaton Grange store is open Monday - Friday, 9am to 5pm for Pickups and for purchasing.
Please note: As we stock over 8000 items online and only have a small store, we display a very small portion of our ranges. If you are coming to purchase, please have your list ready so we can assist you in finding the items you are looking for.