We aim to have all parcels dispatched the same day when ordered by Midday on a Weekday or the next business day when ordering after Midday or on the Weekend. (*Sydney time).
During the Christmas period this may not always be possible however we are doing all we can to meet these guidelines on most days.
When we're expecting longer than usual dispatch times, a notice will be placed on the checkout page and and on the homepage of the website.
DELIVERY CUT OFF DATES
Please note these dates are calculated using dates provided by Australia Post. While we find these dates are generally accurate, we do rely on Auspost and therefore dates cannot be guaranteed. If you are concerned that your delivery may be cutting it too fine we recommend opting for Express Post.
To receive by Christmas eve, order by the following dates
NSW: DECEMBER 17 (Delivery within 4 Business Days)
ACT: DECEMBER 17 (Delivery within 4 Business Days)
VIC: DECEMBER 15 (Delivery within 6 Business Days)
QLD: DECEMBER 16 (Delivery within 5 Business Days)
TAS: DECEMBER 14 (Delivery within 7 Business Days)
SA: DECEMBER 14 (Delivery within 7 Business Days)
WA: DECEMBER 10 (Delivery within 9 Business Days)
NT: DECEMBER 4 (Delivery within 12 Business Days) *Note Auspost is advising further delays may be expected to the NT This Christmas
We can offer Express Post within Australia. For Metro customers, this option is available during checkout. For other customers we must obtain a quote based on the weight of the items you are ordering and your postcode. To organise express post outside of our standard express areas please call us on 1300 005 649 during business hours, or use our live chat service. Please have details of your items ready so we can provide an accurate quote.
To check if Express Next day delivery is available in your area please use the Auspost Delivery time estimator here.
Our last day of the year will be Wednesday, December 23. Orders placed up till Midday Sydney time on this day will be processed, however delivery in time for Christmas cannot be guaranteed.
We will return on Tuesday January 11. The warehouse will be dispatching on this day however we expect a large backlog and so we cannot guarantee our usual 1 business day dispatch immediatly on our return. We expect to be caught up and meeting dispatch guidelines within a week of reopening.
We wish all of our customers a super Merry Christmas and a Fun filled New Year! We look forward to serving you again in 2021!